Golf services » Terms & Conditions

Terms & Conditions

     

    Fair-trading contract between you and Asia Travel Service

     

    It is our intention to set out clearly and simply the responsibilities which we at Golf au Vietnam (hereafter referred to as Asia Travel Service, us or We) have to you and which you, in turn, have to us when a contract is made between us. You should, therefore, read and understand the contents.

     

    1a) You must be at least 18 years old to book on one of our services. We reserve the right to decline a booking request from you should we think you are not suited to our services.

     

    1b) A contract will exist as soon as we issue a confirmation invoice in response to your request for a booking and the subsequent deposit paid to us. On our part, we have obligations to provide you with the trip you have booked on the terms clearly stated below and within this Site.

    Golf au Vietnam

    Secure your golf trips with us

     

    2. Fill out the Booking Form

     

    – Full name: Name of group’s representative
    – Email: Contact email of group’s representative
    – No of golfer: Number of golfers
    – No of non-golfer: Number of non-golfer
    – Your travel date: Your international flight date of arrival
    – Message: More special things you like to have during your golf trip

     

    3. Deposit/Payment

     

    3.1 For Tee Times:

     

    After receiving your booking request, we will check availability and confirm tee-times.

     

    Payment options:

     

    We kindly require a deposit of 30% of the total amount as soon as your booking has been confirmed:

     

    • Payment by Bank Transfer – we will send you our bank details and wiring instructions by email upon booking confirmation.
    • Payment by Credit Card via pay.vtc.vn – payment request will be sent to you should you prefer this payment method…Your Credit Card is safe with our Secured Online Payment System. Acceptable Major Credit Cards: Visa, Master & JCB Card.

     

    ⇒ The outstanding 70% shall be paid 14 days prior to arrival by Credit Card or bank transfer.

     

    ⇒ We will then issue all relevant vouchers, along with detailed pickup and meeting instructions.

     

    3.2 For Golf Packages and Golf Tours

     

    Payment options:

     

    We kindly require a deposit of 30% of the total amount as soon as your booking has been confirmed and finalized:

     

    • Payment by Bank Transfer – we will send you our bank details and wiring instructions by email upon booking confirmation.
    • Payment by Credit Card via pay.vtc.vn – payment request will be sent to you if you prefer this payment method…Your Credit Card is safe with our Secured Online Payment System. Acceptable Major Credit Cards: Visa, Master & JCB Card

     

    ⇒ The outstanding 70% shall be paid 30 days prior to arrival by Credit Card or bank transfer.

     

    ⇒ Detailed pickup and meeting instructions will be sent by email.

     

    ⇒ All relevant vouchers will be issued upon receipt of final payment or included in your welcome package on arrival.

     

    4. Cancellation & Refund

     

    4.1 For Tee Times:

     

    – All clients are advised to buy traveler’s insurance throughout the trip
    – Make cancellation in writing to Asia Travel Service.
    – At least 72 hours’ prior your tee time: 50% refund of booking price
    – Less than 72 hours’ prior your tee time or no-show: No refund.
    – No show: 100% of the total booking price will be charged.
    – Unused Services: No refund fee applied for any unused service after the trip gets started.
    – If cancellations or amendments happen, we will process the refund instantly.
    – It may take from 10 to 20 business days before the refund money comes to your account.

     

    4.2 For Vietnam Golf Packages and Tours

     

    – All clients are advised to buy traveler’s insurance throughout the trip
    – Make cancellation in writing to Asia Travel Service.
    – More than 30 days’ prior your arrival: 70% refund of your paid deposit.
    – More than 15 days’ prior your arrival: 50% refund of your paid deposit.
    – Less than 15 days’ prior your arrival: No refund.
    – No show: 100% of the total booking price will be charged.
    – Unused Services: No refund fee applied for any unused service after the trip gets started.
    – If cancellations or amendments happen, we will process the refund instantly.
    – It may take from 10 to 20 business days before the refund money comes to your account.

     

    5. Complaints & Customer Services

     

    – We have a dedicated customer support team who is accountable for handling all customer service issues from the beginning. For Asia Travel Service, complaints function as the precious feedback which helps us enhance our levels of service delivery.
    – We encourage the customers to report any concerns or failures of service delivery during their trip to one of our representatives. Purposefully, any irregularity should be solved promptly.

     

    6. Terms & Conditions

     

    – Licenses & Permits: All offices, subcontracted suppliers, and other service providers of Asia Travel Service conform to the license and permit requirements, taking the related regulations of each country where Asia Travel Service works as the basis.

     

    – Force Majeure: Neither party shall be held responsible for any postponed or failed performances of any part of this agreement to the extend such delay or failure is because of the causes beyond their control, including but not limited to, act of God, natural catastrophes, vendor’s bankruptcy, strikes and other labor disturbances, acts of war, civil disturbances, or other similar or corresponding events.

     

    – Indemnity: The customer should indemnify, defend, and keep Asia Travel Service harmless from and against any damage or injury (including death) to property or people resulting from the intentional or omissible acts or negligence of their respective officers, agents, employees, contractors or subcontractors of the performance under this agreement.

     

    – Legal note: The agreement is governed by and interpreted according to the Vietnam Laws (and/or applicable to the country where it is legally represented) for the effective time and the parties agree to submit any dispute which arises between them under this agreement to arbitration based on the Arbitration Rules of the proper Arbitration Institute, Office of the Judiciary applicable when submitting the dispute to arbitration. The conduct of the arbitration thereof shall be under the particular Arbitration Institute’s auspices appropriately.

     

    – Liability: Asia Travel Service is in a role of an intermediary between all airlines, golf courses, hotels, local tourist offices and other service providers. Thus, we reserve the rights to update/ modify the golf tours and itineraries with or without notice. Our golf tours are organized in connection with the respective airline(s) scheduled flights, so the itineraries and timetables are contemporary and subject to change without notice. Acknowledgment and confirmation of the conditions explained above become effective when the clients join one of the supported services through Asia Travel Service.

     

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